TEAM ANALYSIS GROUPINGS:
S04-1 :
John L. /
Omer
D. / Hannah W.
S04-2
: Terrence D. / Masa K. / Tim P.
.
S04-3 :
Rich M. / Phil S.
/ Shawn B.
S04-4A: Jane Y. / Pete
S.
S04-4B:
Chris W. /
Chris D. / John G.
S04-5 :
Chris P. / Justin S.
S04-6 : Jackie S. / Shawn G. / Vas C.
The
team discussions & debriefings will occur in class throughout the next 2
weeks. Hard copies of these case studies will be distributed in class, but you
should prepare by being familiar with your specific case study as indicated
above. The case studies themselves begin below on page 2. The analysis &
debriefing procedures are repeated at the end of this document.
S04-1 {NOTE: names & some details have been
changed &/or paraphrased to preserve anonymity}
●From writer’s perspective, what is the Level/Type of
this relationship:_ CLOSE FRIENDS ● Writer’s label
for the type of conflict as Psuedo, Simple, or Ego: _ EGO ● Writer’s label
for the conflict as constructive or destructive: _ CONSTRUCTIVE ● Writer’s highest score for
personal Conflict Style: [“How you act in Conflict”- pp. 254-5 : ● Summary of the
problem/ the writer’s analysis/ the goals: On
a recent outing, I didn’t have enough money to pay for a movie ticket for
both my girl friend and my close friend. I chose to pay for my girlfriend
because I was out with her, but
my friend didn’t have enough money to pay to get into the movie and he got
upset. He felt that since he had had a bad day
and just wanted to get out of the house to do something, and my choosing my
girlfriend over him made him feel even more lonely and he reacted out of
frustration. Soon, we both because upset-- he felt
offended and then got defensive and then I felt disrespected . The mood of the situation deteriorated as
I spoke to him in a firm voice which may have made him feel threatened but
I didn’t mean for it to come across that way. He started to raise his voice
and swear. Another issue was that we are both stubborn and both of us want
to get our own way. Bottom line: my goal was to save money without losing
a friend; whereas by friend’s goal was to get out of the house and see a
movie with some friends (without having any money) HOW CAN THIS CONFLICT BE MANAGED (RESOLVED)
NOW ???
Non-confrontational (“withdrawing”) /
Confrontational(“forcing”) / Cooperative(“negotiating”)
Team’s C.M. Recommendations [ based on Chap 8, 9, 10, 11(10e)]: (continue onto back if necessary) ● ● ● ●
S04-2
{NOTE: names & some details have been changed &/or paraphrased
to preserve anonymity}
●From writer’s perspective, what is the Level/Type of
this relationship:_ FRIENDS ● Writer’s label
for the type of conflict as Psuedo, Simple, or Ego: _ EGO ● Writer’s label
for the conflict as constructive or destructive: _ DESTRUCTIVE ● Writer’s two highest scores for personal Conflict Style: [“How you act
in Conflict”- pp. 254-5 : ● Summary of the problem/ the writer’s analysis/ the
goals: My friend and I were supposed to go to
a Mets/Braves game. A couple hours before we were to leave for the game, by
friend, Corey, told me that he was inviting another guy, Shane, to go along
with us. Shane and I do not really like one another but we manage to be
civil when we are with Corey. Well, Corey decided to change the plans
and we drove to NYC and went to a comedy show instead. I got stuck driving.
I really had had enough when I got stuck with a seat that caused me to have
my back against the stage. I was upset with the whole thing: not going to
the game, having to use my car, and getting a bad seat (I think Corey or Shane
should have taken the bad seat). Corey finally
noticed how mad I was and said “I’ll switch seats with you because you are
acting like such a jerk”. I didn’t speak to Corey or Shane for the rest of
the night. This whole situation happened because Corey decided to bring Shane
along at the last minute. Since
Shane doesn’t like baseball. Corey decided we should all go to the
Comedy Cellar instead - we all do like
comedy. Corey didn’t seem to care about the fact that Shane & I don’t
really like each other. For some reason, Corey prefers to do something with
2 other people rather than just one. HOW CAN THIS CONFLICT BE MANAGED (RESOLVED)
NOW ???
Non-confrontational (“withdrawing”) /
2nd
Confrontational(“forcing”) /
1st Cooperative (“negotiating”)
<Conflict
& Relationships>
Together with your partner(s), complete these steps as you analyze the conflict case study that has been given to you. There is also a possibility that you & your partner(s) will get to orally summarize your process & conflict management recommendations. (Beebe,3e)
Team’s C.M. Recommendations [ based on Chap 8, 9, 10, 11(10e)]: (continue onto back if necessary) ● ● ● ●
S04-3 {NOTE: names & some details have been
changed &/or paraphrased to preserve anonymity}
●From writer’s perspective, what is the Level/Type of this
relationship:_ _________ (left blank) ● Writer’s label
for the type of conflict as Psuedo, Simple, or Ego: _ SIMPLE ● Writer’s label
for the conflict as constructive or destructive: _ CONSTRUCTIVE ● Writer’s two highest scores for personal Conflict Style: [“How you act
in Conflict”- pp. 254-5 : ● Summary of the
problem/ the writer’s analysis/ the goals: One of my friends expressed an
observation that I had become more rude over the years. This surprised me
because I could not think of anything that would have caused him to think
that way. According to him, I had disrupted a
conversation when he and some other friends were talking in a language that
I don’t speak. I had broken into their conversation by saying something
that probably had nothing to do with what they were talking about. My friend believes that when others are
talking in another language it is rude to butt in because what the are
talking about is their business. However, I think that it is rude for them
to speak in a language that I do not understand when I am present within
the circle. It seems he & I have
different ideas of how an individual should act in such a situation. We have different goals for our
friendship. Although he has lived in the U.S. since 3rd grade,
he has retained strong ties to his original culture and one of the patterns
within that culture is to socialize among themselves, be loyal to the
original ways, and speak in the original language even when there are
non-“natives” present. On the contrary what I wanted was to make friends
from different cultures and learn about them. I believe in openmindedness,
and limiting oneself in one particular circle of people or culture seems
impoverishing to me. Therefore I think that speaking in a different
language in front of a non-speaking person is an insult to him/her. HOW CAN THIS CONFLICT BE MANAGED (RESOLVED)
NOW ???
1st
Non-confrontational (“withdrawing”) /
Confrontational(“forcing”) /
2nd Cooperative
(“negotiating”)
Team’s C.M. Recommendations [ based on Chap 8, 9, 10, 11(10e)]: (continue onto back if necessary) ● ● ● ●
S04-4a {NOTE: names & some details have been
changed &/or paraphrased to preserve anonymity}
●From writer’s perspective, what is the Level/Type of
this relationship:_ FRIEND_____ ● Writer’s label
for the type of conflict as Psuedo, Simple, or Ego: _ SIMPLE ● Writer’s label
for the conflict as constructive or destructive: _ CONSTRUCTIVE ● Writer’s two highest scores for personal Conflict Style: [“How you act
in Conflict”- pp. 254-5 : ● Summary of the
problem/ the writer’s analysis/ the goals: A few months ago, my roommate and I got
onto a dispute about our living situation. We live together in an off-campus
apartment. On school nights I usually do not want to stay up because I have
early classes; however, my friend prefers to stay up and make a lot of
noise. My friend is 22 years old and is almost done with school; while I am
19 and have just started college. Also, he does not have as many classes as
I do, and the ones he does have are later in the day, so he needs something
to do to occupy his nights. The main obstacle was that my friend had
too much time on his hands and as a result, my life was being
distracted. Our goals differ: I wanted to find a
way to get my friend to tone it down, and my friend wanted me to have more
fun and go out on more nights. HOW CAN THIS CONFLICT BE MANAGED (RESOLVED)
NOW ???
1st: Non-confrontational
(“withdrawing”)
/ Confrontational(“forcing”)
/ 2nd: Cooperative
(“negotiating”)
Team’s C.M. Recommendations [ based on Chap 8, 9, 10, 11(10e)]: (continue onto back if necessary) ● ● ● ●
S04-4b {NOTE: names & some details have been
changed &/or paraphrased to preserve anonymity}
●From writer’s perspective, what is the Level/Type of
this relationship:_ SEPARATION / DE-ESCALATION_____ ● Writer’s label
for the type of conflict as Psuedo, Simple, or Ego: _ SIMPLE ● Writer’s label
for the conflict as constructive or destructive: _ CONSTRUCTIVE ● Writer’s highest score for
personal Conflict Style: [“How you act in Conflict”- pp. 254-5 : ● Summary of the problem/
the writer’s analysis/ the goals: The conflict I am currently
having is with a friend that I’ve known for over a decade. The problem is
that we have different goals in life at the moment. My friend is more into
a partying lifestyle and I am more focused on my future. It seems to me
that the cause of the problem is that when I don’t want to go out my friend
accuses me of giving all my recreational time to my significant other. The
reality is that I’m just not in the mood to go out to a bar. My goal is to
find a middle ground between us so that we could have a good time without
having to go to bars all of the time. I believe my friend’s goal is similar to mine yet I don’t think
my friend would want to change the habit of going out to bars. HOW CAN THIS CONFLICT BE MANAGED (RESOLVED)
NOW ???
Non-confrontational (“withdrawing”) /
Confrontational(“forcing”) / Cooperative (“negotiating”)
Team’s C.M. Recommendations [ based on Chap 8, 9, 10, 11(10e)]: (continue onto back if necessary) ● ● ● ●
S04-5 {NOTE: names & some details have been
changed &/or paraphrased to preserve anonymity}
●From writer’s perspective, what is the Level/Type of
this relationship:_ INTERNET [ acquaintance? ] _____ ● Writer’s label
for the type of conflict as Psuedo, Simple, or Ego: _ PSEUDO ● Writer’s label
for the conflict as constructive or destructive: _ CONSTRUCTIVE ● Writer’s
2 highest scores ( tied) for
personal Conflict Style: [“How you act in Conflict”- pp. 254-5 : ● Summary of the
problem/ the writer’s analysis/ the goals: One
day I “met” my friend on the internet. She is my parents’ friend’s niece.
And she is in Carly:
Hi, who’s this? Me: Chris Carly:
Hi Chris. Auntie Long time, no talk. Me: She’s abroad right now. Carly:
ICIC, so who am I talking to now? I thought you were Chris. Me:
I am Chris. Carly:
Oh, Who is abroad? Me:
Your aunt. Carly:
No, she is in Me:
She told me. Carly:
No way. She’s in Me:
No, I’m 100% sure that she is abroad now. Carly:
Wait a minute. Who are you talking about? Me:
Your aunt who lives in N.Y. Carly:
OIC The whole time I thought you were talking about my other aunt. Me:
It’s alright Carly:
So you are the older sister that was there with me in NY. Me:
Now you get it :) HOW COULD THIS CONFLICT HAVE
BEEN MANAGED (RESOLVED)
EARLIER/MORE EASILY ???
Non-confrontational (“withdrawing”) /
Confrontational(“forcing”) / Cooperative (“negotiating”)
Team’s C.M. Recommendations [ based on Chap 8, 9, 10, 11(10e)]: (continue onto back if necessary) ● ● ● ●
S04-6 {NOTE: names & some details have been
changed &/or paraphrased to preserve anonymity}
●From writer’s perspective, what is the Level/Type of
this relationship:_ INTIMATE_____ ● Writer’s label
for the type of conflict as Psuedo, Simple, or Ego: _ SIMPLE ● Writer’s label
for the conflict as constructive or destructive: _ CONSTRUCTIVE ● Writer’s highest score for
personal Conflict Style: [“How you act in Conflict”- pp. 254-5 : ● Summary of the problem/
the writer’s analysis/ the goals: A
recent conflict I had with my significant other was that I wanted my s.o. to be more outgoing and
attentive to me rather than giving me a “cold shoulder”. However, my s.o. wanted me to stop making an
issue of it & just let things be. I realize that my s.o. has never had a relationship
like this before As
I see it, it is my s.o.’s mood
swings and laziness that have caused many arguments between us in the past
three years. Also, I believe that the
“laziness” (i.e. not wanting to do anything) causes the mood swings; I
think that pushing through these lazy periods would help In
terms of goals we both agree that we would like my s.o. to show more affection and to give less “attitude” and for
us to have fewer arguments. HOW CAN THIS CONFLICT BE MANAGED (RESOLVED)
NOW ???
Non-confrontational (“withdrawing”) /
Confrontational(“forcing”) / Cooperative (“negotiating”)
Team’s C.M. Recommendations [ based on Chap 8, 9, 10, 11(10e)]: (continue onto back if necessary) ● ● ● ●
<Conflict
& Relationships>
1st: Analyze the
situation in the case study via :the process”
- using the original write-up
-
using applicable items from pp. 249-270 (some of these items have already been broached
on the case study sheet.)
- using applicable items studied previously this semester such as perception, culture
2nd: Determine
where the parties’ goals overlap & where they diverge.
3rd: consider the
parties’ respective c.m. styles .
4th: as a team, make
specific recommendations about…
Ø
How the parties can/should
handle emotions (p.258-263)
Ø
How the parties can/should manage information (p.263-5)
Ø
How the parties can/should be
“other-oriented” (
p.270)
5th: submit all
worksheets & notes
Team’s C.M. Recommendations [ based
on Chap 8, 9, 10, 11(10e)]: (continue onto back if
necessary) Case = _________________________________________________ Team =
___________________________________________ ● ● ● ●
Conflict
& Relationships – the Debrief
Pre-session:
As a
team, look at my annotations to your
recommendations page. If I were sitting in on
your debrief sessions, these are the questions I would
ask.
Step one:
In no
more than 5
minutes, as a team, orally summarize your
case & your reasoning to
the
other team(s)
Things
to highlight:
Ø key items in the case study that particularly
influenced your analysis & recommendations [ e.g. presence of anger,
personal CM style, level of relationship. Power dimensions]
Ø key Chapter 8 concepts that are particularly relevant
to this case [ e,g, simple conflict vs ego
conflict, assertive vs aggressive]
Ø your 3-4 specific recommendations with a
brief rationale for each [ e.g. if you recommend
a “ mutually acceptable location” –
explain that’s because the competitive symmetrical tendencies in the
relationship would benefit from neutral ground which may diffuse the evident power struggles ]
Step two:
the other team should listen
critically & evaluate the quality of the
recommendations that you hear. Play
“devil’s advocate” . challenge any recommendation
that does not seem to be based on the
Interpersonal Toolbox
that we have been
developing over the course of the
semester.
Step three: of
the 2-3 cases you’ve just summarized,
which one
would the class-as-a-whole
learn the most from?